Overview

Because each project from Rooted & Radiant Studios is custom-created and time-intensive, refunds are limited once work has begun. This policy outlines when refunds may or may not be issued.

​

Deposits & Project Payments

Project deposits secure your place in the schedule and are non-refundable once work has begun.

If a project is canceled by the client before work begins, any payments made beyond the deposit may be refunded at our discretion.

​

After Work Has Started

Due to the custom nature of keepsakes, event plans, and business assets:

• Payments are non-refundable once design or planning work has started

• Time spent on research, concepting, and design is billable

• Partially completed work may be delivered at our discretion

 

Revisions vs. Refunds

Each package includes a set number of revisions to ensure the final result meets expectations.

Refunds will not be issued for:

• Change of mind

• Preference-based dissatisfaction

• Failure to use the final files

• Delays in client communication

We encourage clients to use the revision rounds provided.

 

Physical Products

For printed keepsake books:

• Because items are custom printed, physical products are non-refundable once sent to print

• If an item arrives damaged or defective, please contact us within 7 days of delivery and we will work to resolve the issue

 

Exceptional Circumstances

In rare cases, partial refunds may be considered at the sole discretion of Rooted & Radiant Studios.

 

Contact

For questions about this Refund Policy:

Rooted & Radiant Studios
Email: rooted.radiant.studios@gmail.com

​

Updated: February 24, 2026